Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Step 1:Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Select your support representative from the drop-down menu and click the Click Here button.
Step 2:You are prompted to download a small virus-free plug-in.
Step 3:With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.